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‎11-30-2013 07:17 AM

HP Recommended
Hiey....
So your problem was sorted out or not.....can u tell me..... Coz i m also having the same problem here.....so plzz....
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‎12-03-2013 12:32 PM - last edited on ‎04-20-2016 10:43 AM by HP Administrator

HP Recommended

Hi ammy08,

 

I saw your post regarding the recovery disc error message. The original poster sent it in to an HP Service Center to fix it. Are you using the recovery discs that you created yourself? Are there any scratches or other marks on the CDs? What is your operating system and product number?

 

Find your product number on a desktop:

 

http://support.hp.com/us-en/document/bph07555

 

Find your product number on a notebook:

 

http://support.hp.com/us-en/document/c00033108

 

Finding your OS:

 

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP
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‎12-03-2013 09:02 PM

HP Recommended
Hloo sir,
i have ordered the recovery cd from hp and their are no scratches on it coz i have got d RCD from hp by payment.
I am using windows 8 and my product no. is F2C09PA#J
HP Pavillion 15 Notebook PC 15- n012TX
plzz provide the solution...
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‎12-04-2013 08:03 AM - last edited on ‎04-20-2016 10:44 AM by HP Administrator

HP Recommended

Hi ammy08,

 

Do you recall if the wireless light was on when you tried to do the Recovery? That can cause the issue you were having. See the information in the link below.

 

System Recovery May Fail and Display Error Message If Wireless Button it Turned Off Prior to Performing Recovery:

 

http://support.hp.com/us-en/document/c01611761

 

Here are some additional troubleshooting steps to try:

 

Troubleshooting HP System Recovery Problems Windows 8:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?javax.portlet.begCach...

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP
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‎12-09-2013 08:13 PM - edited ‎12-09-2013 08:16 PM

HP Recommended

@ammy08 

 

Enter BIOS  by tapping F10 key immediately after powerng on the laptop and change the year from 2013 to 2012. Save & Exit. Try Recovery again.

 

If no joy-Enter BIOS once more.Once in, tap F9 key to reset to Default settings. Save & Exit.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎07-03-2014 12:51 PM

HP Recommended

Hello,

We seem to be having the same exact problem, however whenever we press the button to turn the wifi on, nothing happens. the light on the button stays orange. We have changed the date and it still does not work. Any ideas? Thanks

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‎08-24-2017 03:17 PM

HP Recommended
How to on wireless key which was not showing on key board
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