The battery does not charge properly

[GIU12]

Hi,

It has been few weeks since my notebook stopped charging properly. I explain my self better: one day I plugged in the charger while the computer was still turned off and it started charging, but as soon as I turned it on, it stopped charging. From that moment on the computer stopped charging while turned on and started charging only when turned off or in standby mode. What can have happened? Is there anything I can do, or do I need to take the computer to the assistance? Moreover, if I need to take it to the assistance can anyone explain me how can I discover where the nearer centre is?

[REO51ST]

@GIU12

To better assist you, we would need the exact model number or product number of your laptop/desktop???

What version Windows are you running???

What is your location???

REO

[GIU12]

So, the notebook is an HP Pavillon model 15-bc014nl, and I’m running windows 10 (I’m in Italy)

[REO51ST]

@GIU12

What version BIOS do you have installed???

Version: F.45 Rev.A

Fixed in this release: - Fixes an intermittent issue where the system battery does not recharge completely.- Provides the updated Intel CPU microcode to improve system stability and security.

Version: F.42 Rev.A

Fixed in this release: - Fixes an issue where the battery information is reported incorrectly.- Provides improved battery health when the system is connected to an AC adapter.
- Provides improved security of UEFI code.

REO

[GIU12]

How can I check which version of BIOS do I have?

[REO51ST]

@GIU12

Power-on and start tapping the esc key   or   f10

Look in System Information.

REO

[GIU12]

The BIOS is Insyde F.06 installed on the 05/05/2016

[REO51ST]

@GIU12

Try updating the BIOS and lets see if it helps.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-bc000-notebook-pc-series/1...

REO

[GIU12]

I've just uptaded the BIOS but the problem still persist.

[REO51ST · Accepted solution]

@GIU12

Then it looks like you need to replace your battery.

HP part number   849910-850

Your manual here.

http://h10032.www1.hp.com/ctg/Manual/c05955459

REO