-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: The "Base System Device" has an exclamation mark

Create an account on the HP Community to personalize your profile and ask a question
11-29-2020 06:03 PM
This device after an update to windows 10 pro has an exclamation mark. The Hardware Id's are: PCI\VEN_8086&DEV_1911&SUBSYS_85FA103C&REV_00
PCI\VEN_8086&DEV_1911&SUBSYS_85FA103C
PCI\VEN_8086&DEV_1911&CC_088000
PCI\VEN_8086&DEV_1911&CC_0880
PLS Help
Solved! Go to Solution.
Accepted Solutions
11-29-2020 06:16 PM
Hi:
See if this Intel driver I zipped up and attached below works for you...
Download and unzip the file to its folder.
Do not do anything with the files in the folder.
Go to the device manager and click on the Base System Device needing the driver.
Click on the driver tab. Click on Update driver.
Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.
Make sure the Include subfolders box is checked and the driver should install.
Then restart the PC.
Here is a partial copy and paste of the driver setup information file contained in the file I zipped up...
[INTEL.NTamd64]
%PCI\VEN_8086&DEV_1900Desc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_1900
%PCI\VEN_8086&DEV_1901Desc%=Needs_PCI_DRV,PCI\VEN_8086&DEV_1901
%PCI\VEN_8086&DEV_1905Desc%=Needs_PCI_DRV,PCI\VEN_8086&DEV_1905
%PCI\VEN_8086&DEV_1909Desc%=Needs_PCI_DRV,PCI\VEN_8086&DEV_1909
%PCI\VEN_8086&DEV_190FDesc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_190F
%PCI\VEN_8086&DEV_1910Desc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_1910
%PCI\VEN_8086&DEV_1911Desc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_1911
%PCI\VEN_8086&DEV_191FDesc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_191F
11-29-2020 06:16 PM
Hi:
See if this Intel driver I zipped up and attached below works for you...
Download and unzip the file to its folder.
Do not do anything with the files in the folder.
Go to the device manager and click on the Base System Device needing the driver.
Click on the driver tab. Click on Update driver.
Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.
Make sure the Include subfolders box is checked and the driver should install.
Then restart the PC.
Here is a partial copy and paste of the driver setup information file contained in the file I zipped up...
[INTEL.NTamd64]
%PCI\VEN_8086&DEV_1900Desc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_1900
%PCI\VEN_8086&DEV_1901Desc%=Needs_PCI_DRV,PCI\VEN_8086&DEV_1901
%PCI\VEN_8086&DEV_1905Desc%=Needs_PCI_DRV,PCI\VEN_8086&DEV_1905
%PCI\VEN_8086&DEV_1909Desc%=Needs_PCI_DRV,PCI\VEN_8086&DEV_1909
%PCI\VEN_8086&DEV_190FDesc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_190F
%PCI\VEN_8086&DEV_1910Desc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_1910
%PCI\VEN_8086&DEV_1911Desc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_1911
%PCI\VEN_8086&DEV_191FDesc%=Needs_NO_DRV, ,PCI\VEN_8086&DEV_191F