The recovery attempt has failed. Select one of the following buttons:

[Umar9977]

I bought the recovery usb from hp for roughly $60. I plugged it and everything is going good. At the end I get this message saying "the recovery attempt has failed. Select one of the following buttons:" and I retried yet back to the same problem I have no idea why please help me I need this laptop for my college work. Below I will attach my log.

[ 1:11:48.27] [PANIC.cmd] has been called at non-WinPE environment.
[ 1:11:48.27] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[ 1:11:42.33][ChkError.cmd] **************************************************
[ 1:11:42.33][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[ 1:11:42.35][ChkError.cmd] --------------------------------------------------
[ 1:11:42.36][ChkError.cmd] Check SW Error...
[ 1:11:42.36][ChkError.cmd] --------------------------------------------------
[ 1:11:42.38][ChkError.cmd]
[ 1:11:42.38][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[ 1:11:42.40][ChkError.cmd]
[ 1:11:42.40][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[ 1:11:42.41][ChkError.cmd]
[ 1:11:42.41][ChkError.cmd] Check 2nd parameter [BBVClean]
[ 1:11:42.43][ChkError.cmd]
[ 1:11:42.43][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[ 1:11:42.44][ChkError.cmd] --------------------------------------------------
[ 1:11:42.46][ChkError.cmd] Checking : Memory Dump
[ 1:11:42.46][ChkError.cmd] Could not find memory dump...
[ 1:11:42.46][ChkError.cmd]
[ 1:11:42.47][ChkError.cmd] [DumpFile]
[ 1:11:42.49][ChkError.cmd] Result=PASSED
[ 1:11:42.49][ChkError.cmd] --------------------------------------------------
[ 1:11:42.51][ChkError.cmd] Checking : Apps' log
[ 1:11:42.51][ChkError.cmd]
[ 1:11:43.86][ChkError.cmd] [AppsLog]
[ 1:11:43.90][ChkError.cmd] Result=PASSED
[ 1:11:43.93][ChkError.cmd] --------------------------------------------------
[ 1:11:43.94][ChkError.cmd] Checking : Yellow-Bang
[ 1:11:43.97][ChkError.cmd]
[ 1:11:44.00][ChkError.cmd] Run [PINChkT.exe /dev /s]
[ 1:11:44.33][ChkError.cmd]
[ 1:11:44.36][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : PCI Memory Controller
PNPDeviceID : PCI\VEN_8086&DEV_9D21&SUBSYS_81ED103C&REV_21\3&11583659&2&FA
Code : [28]

FAILED DEVICE #1:
Description : Unknown Device
PNPDeviceID : ACPI\INT3400\2&DABA3FF&2
Code : [28]

FAILED DEVICE #2:
Description : SM Bus Controller
PNPDeviceID : PCI\VEN_8086&DEV_9D23&SUBSYS_81ED103C&REV_21\3&11583659&2&FC
Code : [28]

FAILED DEVICE #3:
Description : PCI Data Acquisition and Signal Processing Controller
PNPDeviceID : PCI\VEN_8086&DEV_1903&SUBSYS_81ED103C&REV_02\3&11583659&2&20
Code : [28]

FAILED DEVICE #4:
Description : PCI Data Acquisition and Signal Processing Controller
PNPDeviceID : PCI\VEN_8086&DEV_9D31&SUBSYS_81ED103C&REV_21\3&11583659&2&A2
Code : [28]

FAILED DEVICE #5:
Description : PCI Simple Communications Controller
PNPDeviceID : PCI\VEN_8086&DEV_9D3A&SUBSYS_81ED103C&REV_21\3&11583659&2&B0
Code : [28]

FAILED DEVICE #6:
Description : Base System Device
PNPDeviceID : PCI\VEN_8086&DEV_1911&SUBSYS_81ED103C&REV_00\3&11583659&2&40
Code : [28]

[ 1:11:44.40][ChkError.cmd]
[ 1:11:44.41][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[ 1:11:44.46][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[ 1:11:44.49][ChkError.cmd] There was some FAILED device...
[ 1:11:44.50][ChkError.cmd] or, there was not target file...
[ 1:11:44.54][ChkError.cmd] Result=FAILED
[ 1:11:44.57][ChkError.cmd]
[ 1:11:44.60][ChkError.cmd] --------------------------------------------------
[ 1:11:44.61][ChkError.cmd] Checking : Timeout in INSTALL.log
[ 1:11:44.65][ChkError.cmd]
[ 1:11:44.68][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[ 1:11:44.91][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[ 1:11:45.11][ChkError.cmd] There is NO timeout in install.log file.
[ 1:11:45.15][ChkError.cmd]
[ 1:11:45.18][ChkError.cmd] [TIMEOUT]
[ 1:11:45.19][ChkError.cmd] Result=PASSED
[ 1:11:45.22][ChkError.cmd] --------------------------------------------------
[ 1:11:45.25][ChkError.cmd] Checking : WinSAT
[ 1:11:45.29][ChkError.cmd]
[ 1:11:45.32][ChkError.cmd] [WinSAT]
[ 1:11:45.33][ChkError.cmd] Result=PASSED
[ 1:11:45.36][ChkError.cmd] --------------------------------------------------
[ 1:11:45.40][ChkError.cmd] Checking : FAILURE.flg
[ 1:11:45.50][CheckFailureFlags.cmd] **************************************************
[ 1:11:45.52][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[ 1:11:45.54][CheckFailureFlags.cmd] --------------------------------------------------
[ 1:11:45.54][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[ 1:11:45.55][CheckFailureFlags.cmd] --------------------------------------------------
[ 1:11:47.39][CheckFailureFlags.cmd]
[ 1:11:47.39][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[ 1:11:47.41][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is 72D0-94C2

Directory of c:\system.sav

10/12/2018 01:22 AM <DIR> 2ndCap
10/12/2018 01:06 AM <DIR> bbv
06/05/2018 07:45 PM 3,115 BDL50TPRABAR401
10/12/2018 01:11 AM 46 ChkError.cmd.FAILURE.flg
05/25/2018 12:14 PM 6,131 CNB16WW3C4T601.ini
06/05/2018 07:45 PM 11,015 CND608PS192A_DPS
06/06/2018 04:58 AM <DIR> CONFIG
06/05/2018 07:46 PM 7,619 cpqdl.ini
06/05/2018 07:46 PM 3,925 CTO.TXT
06/05/2018 07:46 PM 14 CTOHW.TXT
10/12/2018 01:19 AM <DIR> EXCLUDE
10/12/2018 01:27 AM <DIR> ExitProc
10/12/2018 01:26 AM <DIR> FactoryUpdate
06/06/2018 05:00 AM <DIR> fbi
10/12/2018 01:11 AM <DIR> Flags
10/12/2018 01:22 AM 7,788 Info.bom
10/12/2018 01:11 AM <DIR> logs
06/06/2018 04:39 AM <DIR> P2PP
05/27/1997 02:42 AM 46 REBOOT.ME
06/06/2018 05:23 AM 368 REGFLUSH.LOG
10/12/2018 01:11 AM 139 Result.ini
06/06/2018 04:33 AM <DIR> support
06/06/2018 05:20 AM 485,266 SYSINFO.LOG
10/12/2018 01:18 AM <DIR> WSDVTDC
12 File(s) 525,472 bytes
12 Dir(s) 60,000,448,512 bytes free
[ 1:11:47.41][CheckFailureFlags.cmd] --------------------------------------------------
[ 1:11:47.43][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[ 1:11:47.43][CheckFailureFlags.cmd] **************************************************
[ 1:11:47.46][ChkError.cmd]
[ 1:11:47.49][ChkError.cmd] [FAILURE_FLAG]
[ 1:11:47.52][ChkError.cmd] Result=PASSED
[ 1:11:47.55][ChkError.cmd] --------------------------------------------------
[ 1:11:47.58][ChkError.cmd] Checking : RMFAIL.flg exists or not
[ 1:11:47.61][ChkError.cmd]
[ 1:11:47.66][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[ 1:11:47.69][ChkError.cmd]
[ 1:11:47.71][ChkError.cmd] [RMFAIL]
[ 1:11:47.74][ChkError.cmd] Result=PASSED
[ 1:11:47.79][ChkError.cmd]
[ 1:11:47.80][ChkError.cmd] --------------------------------------------------
[ 1:11:47.83][ChkError.cmd] Some error detected...
[ 1:11:47.88][ChkError.cmd]
[ 1:11:47.91][ChkError.cmd] --------------------------------------------------
[ 1:11:47.93][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[ 1:11:47.96][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[ 1:11:47.99][ChkError.cmd] --------------------------------------------------
[ 1:11:48.02][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[ 1:11:48.05][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[ 1:11:48.08][ChkError.cmd]
[ 1:11:48.11][ChkError.cmd] --------------------------------------------------
[ 1:11:48.14][ChkError.cmd]
[ 1:11:48.18][ChkError.cmd] This is for customer image...
[ 1:11:48.21][ChkError.cmd]
[ 1:11:48.22][ChkError.cmd] Trigger CTO panic...
[ 1:11:48.33][InactiveSP.cmd] **************************************************
[ 1:11:48.35][InactiveSP.cmd] [InactiveSP.cmd] has started...
[ 1:11:48.35][InactiveSP.cmd] --------------------------------------------------
[ 1:11:48.36][InactiveSP.cmd] Inactive System Parition...
[ 1:11:48.36][InactiveSP.cmd] --------------------------------------------------
[ 1:11:48.38][InactiveSP.cmd]
[ 1:11:48.38][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[ 1:11:48.39][InactiveSP.cmd]
[ 1:11:48.39][InactiveSP.cmd] Inactive ESP...
[ 1:11:48.41][InactiveSP.cmd]
[ 1:11:48.43][DrvLtr2ESP.cmd] **************************************************
[ 1:11:48.44][DrvLtr2ESP.cmd] [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started...
[ 1:11:48.44][DrvLtr2ESP.cmd] --------------------------------------------------
[ 1:11:48.46][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[ 1:11:48.46][DrvLtr2ESP.cmd]
[ 1:11:48.47][DrvLtr2ESP.cmd]
[ 1:11:48.47][DrvLtr2ESP.cmd] Detect ESP partition index...
[ 1:11:48.49][DrvLtr2ESP.cmd]
[ 1:11:48.58][DrvLtr2ESP.cmd] ESP partition index = [1]
[ 1:11:48.58][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[ 1:11:48.60][DrvLtr2ESP.cmd]
[ 1:11:48.60][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[ 1:11:48.61][DrvLtr2ESP.cmd]
[ 1:11:50.10][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[ 1:11:50.10][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[ 1:11:50.11][DrvLtr2ESP.cmd] --------------------------------------------------
[ 1:11:50.13][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[ 1:11:50.13][DrvLtr2ESP.cmd] **************************************************
[ 1:11:50.27][InactiveSP.cmd] Found ESP [S:]...
[ 1:11:50.27][InactiveSP.cmd] going to rename .efi files to disable ESP...
[ 1:11:50.28][InactiveSP.cmd] Inactive ESP successfully.
[ 1:11:50.30][InactiveSP.cmd]
[ 1:11:50.30][InactiveSP.cmd] Active BP...
[ 1:11:50.32][InactiveSP.cmd]
[ 1:11:50.33][InactiveSP.cmd] BP drive letter = [D:]
[ 1:11:50.35][InactiveSP.cmd] Active BP successfully.
[ 1:11:50.36][InactiveSP.cmd]
[ 1:11:50.36][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[ 1:11:50.38][InactiveSP.cmd] --------------------------------------------------
[ 1:11:50.38][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[ 1:11:50.39][InactiveSP.cmd] **************************************************
[ 1:11:50.50] [PANIC.cmd] going to reboot Windows...

[Jeet_singh]

@Umar9977,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues performing system recovery on your HP notebook. Don't worry I'll do my best to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the printer before the issue started?

Did you try to run any test on the computer from F2?

Did you remove the USB recovery media when prompted Recovery preparation is completed.

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to run an extensive system diagnostics test as well as an extensive test on the Hard drive from F2(Please capture the failure ID for further assistance).

Depending on the test results if the test fails, I would suggest this could be a possible hardware failure with the PC. 

If the test passes, I would suggest you could once again try to attempt performing system recovery using the recovery media. 

I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.

[Umar9977]

None of this helped because in the test everything says passed yet I cannot boot my laptop up with the recovery they sent me.

[Jeet_singh · Accepted solution]

@Umar9977,

Thank you for replying,

As I understand you have already tried the steps suggested and everything seems to have passed. In this scenario, I would suggest here is follow the instructions suggested in private,

as they can help you with the next course of action.

Keep me posted for further assistance,

Regards,