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Message 1 of 4
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Solved!

The recovery attempt has failed.

HP Recommended
Stream - 14-ax010nr
Microsoft Windows 10 (64-bit)

I reset my machine with a microsoft usb provided by HP. The error it gives me is: "MCFee antivirus says it is the error. I do not need this antivirus, so there is no problem that it does not install. Any ideas to fix this, thanks community.

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Message 2 of 4
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HP Recommended

Hi:

 

I had that happen to me too the other night on a Stream 11 using the HP recovery media.

 

Mine failed for a different reason but the only solution I know of that will allow you to use your notebook again, would be to clean install W10.

 

Using another Windows PC, an an 8 GB USB flash drive, make the 64 bit installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Boot from the installation media, and when you get to the part that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.

 

Click Next and W10 will install.   After the installation is completed, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Stream-14-ax000-Laptop-PC/12499221/model/1308668...

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Message 3 of 4
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HP Recommended

Thank you for your prompt and accurate response. The advice worked wonders for me. Now I can use this notebook.  Very thankful.

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123,076 113,257 18,233 27,817
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You're very welcome.

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