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10-12-2020 09:05 PM
I tried to start a support chat with an HP agent, however, it gives me this error message:
10-13-2020 12:35 PM
Welcome to the HP support community.
We can help you in resolving the issue with the HP product.
What issue are you facing with the HP product?
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
I am an HP Employee
10-13-2020 04:54 PM
I don't have any problem in finding my product number or the serial number. Actually the problem is that the chat session don't want to start. It gives me the error that I mention in my first message. I want to know why this happen for my PC.
10-14-2020 05:10 PM
My screen display is not working well. When using my software, I notice there is a flickering. Also, the screen went white and dark like 6 times and then it logged me off. When logging I notice one of the display adapter is disabled and the resolution is not good and machine is slow. I did restart and then it work ok. But the flickering not resolved.
10-15-2020 04:52 PM
If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link,
If it does, you may need to replace the LCD/Repair the computer.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee