There is NO "Standby (S3)" Sleep mode available on this "HP ENVY X360 Model:15M-DS0011DX

[Scott222]

There is NO "Standby (S3)" Sleep mode available on this "HP ENVY X360 Model:15M-DS0011DX Product Number 5TV95UA#ABA". I NEED The ability to put this laptop in S3 Sleep Mode. . .
I need "Standby (S3)"

*****NOTE 1: I ran command prompt as Administrator and. . .the following. . .
C:\WINDOWS\system32> powercfg -a
The "command prompt" response  indicates the following. . .
 Standby (S3): "The system firmware does not support this standby state."
*****NOTE 2:  Note that this laptop never went into sleep properly, when I clicked on sleep or closed the lid it took a very long time to go into sleep and it seemed to be going into hibernation and it would often require a "Hard Reset" to turn it back on again.

     When I finally Disabled Hibernate (aka S4 Sleep) on Laptop by doing the following. . .
Right click Command prompt > Run as Administrator
C:\WINDOWS\system32> powercfg.exe /hibernate off
     This caused All Sleep Options Disappear from the Power button menu and from the Close Lid options.

*****Note 3:  I did a Windows 10 Reinstall to remove all 3rd party software, But that did not solve the problem. Then I did a "Clean install" of Windows 10, But that did not solve the problem either.

Can somebody PLEASE give me an idea how I can FIX this Sleep Mode Problem.
Thank You for any assistance in this matter.

[The_Fossette]

@Scott222,

Welcome to the HP Support Community!

Please run the below command to get back to the sleep options.

Here is how it is done.

1. Press the Windows button on the keyboard to open the Start menu or Start screen.
2. Search for cmd. In the search results list, right-click Command Prompt, and then click Run as Administrator.
3. When you are prompted by User Account Control, click Continue.
4. At the command prompt, type powercfg.exe /hibernate on and then press Enter.
5. Type exit, and then press Enter to close the Command Prompt window.

Follow the below steps to resolve the sleep mode issues.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

If you continue facing the issue, then follow the below steps.

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

If the issue persists, follow the below steps.

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Scott222]

Thank you for all the well written and good ideas for me restore my "Standby (S3)".  

I carefully executed all the instructions in order that you provided, Unfortunately  none of the instructions that you provided was able to solve my  particular problem regarding my "S3 sleep mode".

I am still looking for ideas to restore my option for "S3 sleep mode".

[The_Fossette]

@Scott222,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Scott222]

Thanks for the advice about contacting Hp Support. I clicked the link that you gave. It is very familiar because that is the web page that I navigated through to chat with Hp support on July 28, 2019 (3 days ago). They ended up taking remote control of my  HP Envy Laptop for a very short time. At some point the person who did the remote control of my computer decided that they should send me a Recovery USB and then supervise my use of it. I was hoping for a more surgical approach to this  "Standby (S3)" Sleep mode problem. 

I am still hoping someone out in the forum has a solution that I can try before I get that recovery USB in the mail.

So. Does any one other there have any other ideas that I can try?

[The_Fossette]

@Scott222,

I recommend you wait for the recovery media and once you receive the recovery media reinstall the operating system and check.

Cheers!

[Scott222]

Thank you for your recommendation.

I look forward to getting the recovery media and using it according to the supervision of HP, but I suspect that might be a long wait, and in the mean time, I maintain. . . That I am open to any other suggestions to resolve this " NO AVAILABLE  "Standby (S3)" Sleep mode" problem from anyone in this forum.

[The_Fossette]

@Scott222,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Scott222]

Thanks for bringing my issue to the attention of an appropriate team within HP.  I appreciate anything that will help to expedite a solution to my "NO "Standby (S3)" Sleep mode" Problem.

     I thought that I would have received that "Recovery USB" that HP Support said that they were sending me on July 28, 2019. Maybe something got lost or miscommunicated.

     In any event I am anxious to resume communications with "HP Support".

[Scott222]

HP Support Case Problem for this "NO "Standby (S3)" Sleep mode" Problem.

     I just received an email from "hpclose@hp.com <hpclose@hp.com>" on Sat 8/3/2019 1:27 AM, that is informing me, "Your Case Has Been Closed"
     Why would they close my case when they did not do anything yet? I Just opened this Case via HP Support Chat on July 28, 2019. On July 28, 2019 they Remotely Accessed my HP Envy with "Support-LogmeinRescue.exe" but did not seem to do anything. Then "they" said that they would send me a "USB Recovery Drive" that I should not use without their supervision.
     I have been anxiously waiting for that "USB Recovery Drive" that they told me they would be sending. I never received anything from them in the mail or email.</hpclose@hp.com></hpclose@hp.com>

     I do not know what to do now. I just feel rejected and dejected.

     If anyone In this HP Community has an Idea about what I could or should do next. Please feel free to inform me.
Thanks in advance for any advice that is provided.