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HP Recommended

Hello

I already did it but i'll retry to make sure that the message has been correctly sent

 

Edit: it has been done 

IMG_20200323_171932.jpg

HP Recommended

@JeanRandom,

 

I have sent a private message again and please reply back to that message.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Done even if i don't understand what's going on, why you can't read my pm.

I clicked on reply there 

Screenshot_2020-03-24-00-39-54-769_com.android.chrome.jpg

Then i sent my message 

IMG_20200324_004103.jpg

As you can see i did reply to your message assuming that the object is the same as your message.

HP Recommended

@JeanRandom,

 

I have not received any private message from you. 

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Hey jeanrandom

I got the exact same problem. 

I got a Hp pavilion 15-cb. 

I cleaned my fans.

And now i got the exact same problem as you. I can only start it with F2. And it doesn't recognize the grafics card. 

Do you have a solution? 

 

HP Recommended

Nop, unfortunately there is no solution. I reached the support who told me to send them the computer to change the fan for 281$ (190€ with a 30% discount) but i have already changed the fans myself.

 

I think that the best solution would be to downgrade the bios version, but we can't do that with hp laptop. It would be good if they can deliver a new bios version based on the old one.

 

HP Recommended

Having the same problem 

HP Recommended

Hi mate,

 

What's the model of your computer ?  Have you ever opened your notebook? 

According to DaMa03's diagnosis it seems that the graphics card temp sensor is broken. The computer thinks that the GPU is always over 100°C so it shuts down itself. 

HP Recommended

Omen i7 GTX 1050ti  

 

I've opened the laptop to clean the fans which wasn't really dirty.  I tried uninstalling the NVIDIA drivers to reinstall them, but now it says it's not compatible with the version of windows.

 

Is there any real fix for this or is it a MOB  replacement?

 

Thanks  

HP Recommended

That's not a software issue so there is nothing to do. Yes we have to fix the motherboard. Also you can use your computer by pressing esc and going to diag mode (f2), and then leave it. Like that you'll be able to start and have acces to your computer.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.