Thermal Shutdown Occured [...] System Temperature (90D) - BIOS F.19

[KeyserLéyébi]

Hi, 

So let me explain, my problem occurred after a Windows 10 reset via a boot key. To do this I followed the procedure on the HP website. Everything went perfectly well. I then downloaded and installed all the updates offered on the Windows Update utility.

But the next day, disaster.

When starting, an error appears:
"Thermal Shutdown Occured [...] System Temperature (90D)" I'm prompted to continue, the HP logo appears, an automatic repair starts and then fans suddenly start blowing very loudly, shutting down my computer. Except that my computer is not hot at all. In doubt, I proceeded to clean the hardware and replace the thermal paste.

I thought it was from the reset, so I wanted to do a new one. However, it was impossible to access the BIOS. I nevertheless settled this by removing my SSD, I could at that time modify the Boot Order.

In spite of that, always the same problem.

After a lot of tests, I finally managed to access Windows. At startup I click on F2 (the error message appears anyway), I arrive on the window "HP PC Hardware Diagnostics UEFI", I click on "Exit" and there my PC launches correctly.

I think the problem is in the BIOS version (current version F.19). I tried to restore it and it worked. However the situation has not changed. So I wanted to go back to a previous version, but I couldn't install them because they were incompatible.

Would you have a solution?

---- Version française du message :

Alors je vous explique, mon problème est survenu après une réinitialisation de Windows 10 via une clé boot. Pour ce faire j'ai suivi la procédure sur le site d'HP. Tout s'est parfaitement bien passé. J'ai ensuite téléchargé et installé toutes les mises à jour proposées sur l'utilitaire Windows Update.

Mais le lendemain, catastrophe.

Au démarrage je tombe sur cette erreur :
"Thermal Shutdown Occured [...] System Temperature (90D)" On me propose de continuer, le logo de HP s'affiche, une réparation automatique se lance puis les ventilateurs s'emballent, éteignant mon ordinateur. Sauf que mon ordinateur n'est pas chaud du tout. Dans le doute, j'ai procéder à un nettoyage du matériel, ainsi que le remplacement de la pâte thermique.

Je pensais que cela provenait de la réinitialisation, donc j'ai souhaité en réaliser une nouvelle. Cependant impossible d'accéder au BIOS. J'ai néanmoins régler cela en retirant mon SSD, j'ai pu à ce moment là modifier le Boot Order.

Malgré cela, toujours le même problème.

Après énormément de tests, j'ai finalement réussi à accéder à Windows. Au démarrage je clique sur F2, le message d'erreur apparaît quand même. J'arrive sur la fenêtre "HP PC Hardware Diagnostics UEFI", je clique sur "Exit" et là mon PC se lance correctement.

Je pense que le problème se situe au niveau de la version du BIOS (version actuelle F.19). J'ai tenté de le restaurer, ce qui a marché. Cependant la situation n'a pas changé. J'ai donc voulu revenir à une version antérieur, mais impossible de les installer car incompatibles.

Auriez-vous une solution ?

Modèle : HP Pavilion Power 15 cb-015nf
Système d'exploitation : Windows 10 Famille (64bits)

[The_Fossette]

@KeyserLéyébi,

Welcome to the HP Support Community!

I reviewed your post and I understand that you want to rollback to the BIOS to a previous version.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article to roll back the BIOS to the previous version.

https://support.hp.com/in-en/document/c02693833

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[KeyserLéyébi]

Hello and thank you for your response @The_Fossette!

I have already read this document, I have followed the instructions but unfortunately nothing changes. The BIOS version remains the same: F.19.

I would just like to make sure that my problem does not come from that. And I could make sure that once I have installed the BIOS version F.18.

Thanks in advance

[JeanRandom]

Hi 

I have the exactly same problem (90D) with the same computer (15-cb) and the same bios version(F19), but i didn't reinstall windows 10. 

I bought 2 brand new fans, i installed them and it doesn't fix the problem.

Just like the op, if i press esc and go to the uefi test and then leave it, my computer will work but without the graphic card and without having a blue screen. 

I updated the Bios recently. 

[The_Fossette]

@KeyserLéyébi, @JeanRandom,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[KeyserLéyébi]

So I've already contacted HP customer service through whatsapp.

I explained to them the entire problem and the semi-solutions I found. Still, they want to charge me a fee of 245€ to replace the fans.

They don't take into account what I tell them...

[JeanRandom]

So, even hp support can't help us.

Thx planned obsolescence.

[The_Fossette]

@KeyserLéyébi, @JeanRandom,

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[JeanRandom]

Up 

It isn't fixed yet.

I'm still using my computer by going to f2 (uefi test) and leaving it. Without that trick my computer won't start and will show message 90D Thermal shutdown.

[The_Fossette]

@JeanRandom,

Please send me the requested information in the private message and I will escalate this issue to the appropriate team within HP.

Cheers!