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- Thermal Shutdown Occured System Temperature (90D) also GPU i...

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05-16-2020 04:37 PM
HP OMEN 15.6" Gaming Laptop Computer - Intel i7, 8GB RAM, NVIDIA GTX 1050ti
Thermal Shutdown Occured System Temperature (90D) also GPU is not being detected.
I've tried all the steps to fix with no luck besides replacing the fans, but not sure if that would fix the GPU not being detected problem.
updated the bios, Installed and ran the HP Assistant, cleaned fans (didn't need cleaned), new thermal paste.
Nvidia can't detect the gpu for install or updates also.
05-18-2020 04:19 PM
@Mentalx To fix this error, use the following steps: (looks like you've done most of it already, please do what you've missed from the below points and let me know if it worked)
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Press Enter to clear the message and allow the system to boot to the Windows Desktop.
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Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
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After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
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Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
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In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
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Have the computer serviced to clean internal components and replace the system fan if necessary. Make sure to address the following items when servicing:
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Thoroughly remove dust from all internal cooling components.
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Make sure wires from the system and CPU fans are connected securely to the motherboard.
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Confirm the system fan blades spin correctly, and the fan is not producing loud noises. If not working correctly, replace the system fan.
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Remove old thermal compound from integrated circuits and heat sinks and replace with new thermal compound.
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P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
05-20-2020 07:22 PM
@Mentalx If none of that has helped, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.