• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-18-2018 01:11 PM

HP Recommended

I updated the NVIDIA Drivers and BIOS. So it could also be the NVIDIA drivers. But the throttling is gone. First, the highest temperature allowed was 68 degrees. After the update, it was 75 degrees. And I can play smoothly with AC Adapter. I used the HP Support Assistant program.

Was this reply helpful? Yes No

‎02-18-2018 01:12 PM

HP Recommended

According to the support page, the latest BIOS was released last year novembor...

Was this reply helpful? Yes No

‎02-18-2018 01:12 PM

HP Recommended
Awesome! Thank you so much for sharing. I will try it out soon!
Was this reply helpful? Yes No

‎02-18-2018 01:15 PM

HP Recommended
Hate to ruin the joy but i tried all of it. Nothing worked after hours and hours of support they agreed thr i7 snd mx150 might need a 90w adapter instead of 60.

So updates wont fix it for these specs..
Was this reply helpful? Yes No

‎02-18-2018 01:15 PM

HP Recommended
The i7 and mx150*
Was this reply helpful? Yes No

‎02-18-2018 01:59 PM

HP Recommended

Your listed specs are confusing. My laptop (CC593ND) is fitted with a i5 7200U and a NVIDIA 940MX.

Was this reply helpful? Yes No

‎02-18-2018 02:01 PM

HP Recommended
Why confusing its just a newer model but i had a similar issue
Was this reply helpful? Yes No

‎02-18-2018 02:06 PM

HP Recommended

Can you provide more info? When did you update the BIOS/Drivers and are you sure that it is fully gone?

 

 

Was this reply helpful? Yes No

‎02-19-2018 03:55 AM

HP Recommended

I've updated BIOS to latest F.13 and updated NVIDIA to latest drivers (from NVIDIA site). Still got throttling.

Was this reply helpful? Yes No

‎06-17-2018 03:15 PM

HP Recommended

Update: HP support sent me a 90W adapter (the one you get with the laptop originally is 65W) and it solved the throttling problem for me! To be sure, i'm talking about the HP Pavilion 15-CC593ND.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.