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‎08-13-2023 11:36 PM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy1000 (436S8AV)
Operating System: Microsoft Windows 11

My computer: HP Pavilion x360 14 Convertible

my touchpad for my HP Pavilion x360 Convertible laptop isn't responding at all (no clicking, no moving cursor).

I tried to open the "device manager" all driver looks good, except the I2C HID device. I uninstalled it according to some of the comments, but trackpad still doesn't work. 

 

I use the HP assist and checked all drivers. It shows all latest and updated. 

 

If i need to resintall the driver, please let me know which particular driver i need to reinstalled and how to find the driver (i did not see the driver by the name of "Trackpad")

Category:
2 REPLIES 2

‎08-13-2023 11:43 PM

HP Recommended

Which one is the driver for Trackpad? Does it mean my computer lost the trackpad driver? 

 

devicemgr.jpg

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‎08-14-2023 05:39 AM

HP Recommended

the trackpad recovered after the windows update. (this is the second time....2 days ago the trackpad was malfunction, windows updated and back to normal...but only last for 1 day, the trackpad back to dead).

 

Now the trackpad ok, but the blue screen below kept popping up. i guess driver is missing but the HP assist unable to tell me which driver is missing. 

 

kmode.jpgbluesc.jpghp.jpg

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