Transfer of hp care pack after replacement

[Marc286]

Hi, I got my new hp laptop last month. With the laptop I ordered th hp care pack with 3 years warranty extension, this was correctly assigned to the serial number of that laptop. Due to a defect the hp customer service replaced this laptop with a new one. The care pack still is connected with the replaced, defect laptop. I openened two tickets to transfer the care pack to the serial number of the new laptop. Both times they closed it because they were not able to transfer the care pack from the replaced to the new laptop.

I cannot believe that there is no solution for such a case. Can anybody help or give me some ideas what I can do more?

Thanks,

Marc

[Dragon-Fur · Accepted solution]

@Marc286 

Welcome to the HP English Community --

I checked the Care Pack Registration page in your region and did not see a phone contact --

I've forwarded your question to our Moderator team for evaluation and possible escalation.

Should there be any followup questions for you, look for a message here before the agent uses other means to contact you.

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[Marc286]

Hi, I contacted the hp care pack e mail address and today the change was implemented. Thanks a lot for your help!