• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-09-2025 06:51 PM

HP Recommended
Product: HP pavilion p6267c

hi, im trying to restore my hp pavilion p6267c to its factory default, and i tried various methods. i looked up the serial number, i tried looking online for recovery cds, i even copied the FACTORY_IMAGE partition to a USB drive, and none of that worked. can someone please help me with a solution so i can get my hp pc to its factory defaults? my pc product id in NY591AAR#ABA

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2025 07:05 PM - edited ‎09-09-2025 07:06 PM

HP Recommended

Hi:

 

The only place I know of where you will be able to get the original HP factory image would be from this vendor at the link below:

 

Computer Surgeons - Windows 7 Premium 64 Bit (94Nav6Pra1) Recovery Kit GV405AV For HP Model Number p...

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-09-2025 07:05 PM - edited ‎09-09-2025 07:06 PM

HP Recommended

Hi:

 

The only place I know of where you will be able to get the original HP factory image would be from this vendor at the link below:

 

Computer Surgeons - Windows 7 Premium 64 Bit (94Nav6Pra1) Recovery Kit GV405AV For HP Model Number p...

Was this reply helpful? Yes No

‎09-09-2025 08:50 PM

HP Recommended

thanks, ill buy the recovery kit eventually if i have time, and hope that it works

Was this reply helpful? Yes No

‎09-09-2025 09:17 PM

HP Recommended

You're very welcome. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.