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- HP Community
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- Trouble restoring HP desktop to factory defaults

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09-09-2025 06:51 PM
hi, im trying to restore my hp pavilion p6267c to its factory default, and i tried various methods. i looked up the serial number, i tried looking online for recovery cds, i even copied the FACTORY_IMAGE partition to a USB drive, and none of that worked. can someone please help me with a solution so i can get my hp pc to its factory defaults? my pc product id in NY591AAR#ABA
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09-09-2025 07:05 PM - edited 09-09-2025 07:06 PM
Hi:
The only place I know of where you will be able to get the original HP factory image would be from this vendor at the link below:
09-09-2025 07:05 PM - edited 09-09-2025 07:06 PM
Hi:
The only place I know of where you will be able to get the original HP factory image would be from this vendor at the link below: