Trouble when I log into HP, Have to do it twice

[ralphb97]

recently when I power up, after hp splash screen I go to log in page, click on it next page ask for pin    I enter # and it goes back to previous page   I click again, id page enter pin but this time goes logs in        happens every time, have to log in twice!      Any ideas?

[Riddle_Decipher · Accepted solution]

@ralphb97

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you have trouble when you log into your HP device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Once you login for the second time, does everything else work fine?

While you respond to that, here's what you need to do:

This turns out to be a new Microsoft bug which occurs on Windows 10 Creators Update specifically after restarting or shutting down a machine. Please keep in mind that you or your clients may experience this issue following the update.

Here’s a quick fix that will help you avoid the double login request described above:

1. Click the Start button, then select Settings > Accounts > Sign-in options.
2. In the Privacy section, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

Although the solution mentioned above works in different cases, you can also use this trick to get it done. Open the User Accounts settings. To do so, press Win + R, type netplwiz and hit the Enter button. You will find an option called Users must enter a username and password to use this computer. By default, this option is enabled. You need to remove the mark from the checkbox.
 

 

Now, you need to enter the username and password and restart your computer. After restarting your PC, open the same dialog box and re-enable that same functionality.

In simple words, you have enabled auto login and disabled it again.

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[ralphb97]

Your first fix did the job and btw I had recently added Windows 10 Creators Update!  

Thank you Riddle_Decipher!  I was worried this bug was going to get worst, now thanks to you, problem solved

[Riddle_Decipher]

@ralphb97

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂