Trying to recover windows from USB

[ImDinesh]

• Every time I try to boot the system, it continuously restarts but do not finish. Although after some attempts it gives me the screen with commands f11, f9 etc. with their significances. So I thought If I could just use my USB drive which I created by following HP cloud recovery tools video few years ago and recover the windows. But when try to to do it. I get this screen attached for reference.
• 

   why is it happening.

Also few months back i was having issue with my battery so I get it repaired and since then

"Manufacturing programing mode is in unlock mode " appears each time I try to boot.

Please help me recover my system.

Recently I was able to back up my files in system so, all good to go from recovery side.

[Irfan_06]

Hi @ImDinesh,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on the link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[ImDinesh]

Hi

Really appreciate your response on this

Thankyou.

However I couldn't find the system extensive test option on startup menu.

I've attached the screenshot of startup menu and the options visible after pressing F2.

Could you please help me.

 

 

[Irfan_06]

Hi @ImDinesh,

I see that the UEFI diagnostics is not updated.
Please perform both the test listed under F2 and if both the test pass.

Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery) and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[ImDinesh]

Both tests were passed

Memory test and hard drive extensive test.

Post this i followed the instructions mentioned on the link for HP cloud recovery tools and tried in my laptop but still same screen(shared previously) is visible while attempting to do it

[Irfan_06]

Hi @ImDinesh,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[zorromark]

It looks like the error message you are receiving is that the country code for the USB recovery media and the country code for the laptop do not match. "ABA" is the code for United States, not "ACJ". What is the product number listed in the BIOS? Is it "5CP46PA#ACJ" ? Is that the one you used when using the HP Cloud Recovery Tool?