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‎10-05-2019 07:10 PM

HP Recommended
Product: HP 15-roo6nia J3R67EA

HP 15-roo6nia notebook PC (energy star), J3R67EA display error message and I try restarting and resetting but it didn't work. I performed UEFI diagnostic test displayed failure ID: M7ML4X-7989QP-XD7V7G-61WSO3 I don't what to do and how can I create system restore online

1 REPLY 1

‎10-05-2019 09:06 PM

HP Recommended

Hi:

 

The error code means that you will need to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual for your notebook, where you can find the hard drive R & R procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04409502

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

You'll have to let me know what operating system you need to install so I can provide instructions to do that.

 

 

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