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‎12-26-2014 06:41 AM

HP Recommended
Product: Pavilion 15-n083sa E9M94EA#abu
Operating System: Windows 8.1

There are 3 usb ports on my laptop. two are usb3.0 , one is 2.0. the two 3.0 ports dont work and havent worked since i got this. i think it may be a driver problem but i cant find a driver for them.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-26-2014 06:50 AM - edited ‎12-26-2014 06:53 AM

HP Recommended

Install the most recent AMD graphics driver sofpaq. (at the following URL) The usb drivers are included as part of the chipset drivers within the softpaq.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-132967-1&cc=us&dlc=en&lc=en...

 

 

You can test the ports at the firmware level by using the PC (UEFI) Diagnostics. Pres the power button and then tap the Esc key. Choose F2 from the startmenu. In the PC Diagnostics, choose the components test and then USB port.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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5 REPLIES 5

‎12-26-2014 06:46 AM - edited ‎12-26-2014 06:49 AM

HP Recommended

i plugged in a usb 3.0 external hard drive i had into the 2 ports and the light was flashing on it but the laptop doesnt recognise its plugged in. they work with 2.0 devices

Was this reply helpful? Yes No

‎12-26-2014 06:50 AM - edited ‎12-26-2014 06:53 AM

HP Recommended

Install the most recent AMD graphics driver sofpaq. (at the following URL) The usb drivers are included as part of the chipset drivers within the softpaq.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-132967-1&cc=us&dlc=en&lc=en...

 

 

You can test the ports at the firmware level by using the PC (UEFI) Diagnostics. Pres the power button and then tap the Esc key. Choose F2 from the startmenu. In the PC Diagnostics, choose the components test and then USB port.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-26-2014 07:07 AM

HP Recommended

it worked thanks

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‎12-26-2014 07:20 AM

HP Recommended

Consider it my Christmas gift to you.

 

Happy Holidays!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎10-10-2017 09:43 PM

HP Recommended

Link does not work

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