• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-25-2022 01:24 PM - last edited on ‎07-25-2022 01:38 PM by Retired

HP Recommended
Product: HP EliteBook 830 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

When i plug in USB stick or any USB peripheral e,g memory card reader , now it says DRIVER UNAVAILABLE .  Th eonly way i can see the devices is to go into my computer and click on devices and .  they are listed I have reinstalled all USB drivers. I have tried on a friends  newer HP computer and the devices are working.  Any help ? 

Category:
1 REPLY 1

‎07-25-2022 03:50 PM

HP Recommended

Hello @MarkW9 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Firmware Pack (Q78)

01.20.00 Rev.A16.3 MBMay 10, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 An available BIOS update resolves a specific issue or improves computer performance.

  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Intel Chipset Installation Utility

10.1.18243.8188 Rev.S3.0 MBJan 3, 2020Download

Intel Dynamic Platform and Thermal Framework Driver

8.5.10103.7263 Rev.A8.2 MBFeb 26, 2019Download

Intel Management Engine Driver

2205.15.0.2623 Rev.W272.4 MBApr 18, 2022Download

Intel Sensor Hub Components Driver

3.10.100.4101 Rev.A3.4 MBSep 30, 2019Download

Intel Serial IO Driver

30.100.1914.3 Rev.A2.8 MBJun 10, 2019Download

Intel Thunderbolt 3 Secure Connect

84 Rev.A90.6 MBAug 24, 2021Download

Intel Management Engine Firmware

11.8.92.4222 Rev.A11.6 MBApr 18, 2022Download

 

(4) Reboot and test again ... 

(5) Please reports your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.