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‎10-23-2021 12:31 PM

HP Recommended
Product: ENVY m7 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I attempted to create a USB Recovery Drive. At the end of the process, I received a message that the process was successful. However, there is nothing on the USB drive other than System Volume information.

Category:
1 REPLY 1

‎10-26-2021 01:07 PM

HP Recommended

Hi@indyrat500, Welcome to the HP Support Community!

 

The only option is to reimage the operating system to factory settings.

  1. Right-click My Computer, and then click Properties.
  2. Click Advanced system settings.
  3. Click the Advanced tab.
  4. In the Startup and Recovery section, click Settings.
  5. Click to clear the Automatically restart check box.

If you've been using the Recovery Partition (F11) to reinstall the OS, I recommend using the Recovery media instead to wipe out the HDD and create a new partition and fresh OS installation: Click here to obtain one, if you don't have on in your possession.

 

  or HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) Link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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