USB 'driver error' on Spectre Laptop

[MariaH808]

Aloha,

I am having issues ejecting my USB attached SSD. When I click to eject media from the quick assist menu, it disappears but never says it is safe to remove. When I check my devices in the settings, it says it is still attached but there is a driver error. This is happening over numerous different drives attached to the USB. I have updated drivers, uninstalled and reinstalled, and it is still occurring. Has anyone has this same issue or know how to fix it? 

[Max3Aj]

@MariaH808, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're experiencing issues ejecting USB SSDs on your HP Spectre laptop, where the device disappears from the quick assist menu but still shows as attached with a driver error. You've already tried updating and reinstalling drivers, which is a great first step.

Here are some additional steps to help resolve this issue:

Check Device Manager for Errors

• Press Windows + X and select Device Manager.
• Expand Disk Drives and Universal Serial Bus controllers.
• Look for any yellow exclamation marks or error messages.
• Right-click the problematic device > Uninstall device > Restart your PC.

Run the Hardware and Devices Troubleshooter

Although this tool is hidden in newer Windows versions, you can still access it:

• Press Windows + R, type:msdt.exe -id DeviceDiagnostic
• Press Enter and follow the prompts.

Disable USB Selective Suspend

• Go to Control Panel > Power Options > Change plan settings.
• Click Change advanced power settings.
• Expand USB settings > USB selective suspend setting.
• Set it to Disabled for both battery and plugged in.
• Click Apply and OK.

Update Chipset and USB Drivers from HP

• Visit the official HP Drivers page for your Spectre model:
  Official HP® Drivers and Software Download | HP® Support
• Enter your laptop’s serial number or let HP detect your device.
• Download and install the latest Chipset and USB drivers.

Use ‘Safely Remove Hardware’ Tool

• Instead of the quick assist menu, try using the full Safely Remove Hardware tool:
  • Press Windows + R, type:RunDll32.exe shell32.dll,Control_RunDLL hotplug.dll
  • Select your USB device and click Stop.

Try in Clean Boot Mode

To rule out third-party software conflicts:

• Follow this guide to perform a clean boot:
  How to Perform a Clean Boot in Windows
• Then test USB behavior again. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[MariaH808]

Hi Max, 

I followed everything you said and am still having that same issue. Any other options for assistance?

[Max3Aj]

@MariaH808, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support