USB ports, Bluetooth, web cam not working

[Barnabé]

 

Hello. My usb ports absolutely no longer work. when I plug in a usb key, the computer reports nothing, nothing on the screen. My camera is also not working, I have no Bluetooth anymore, and the last one is that I can no longer put the computer to sleep. My drivers are up to date, it's not a driver issue. I even did the computer reinstallation by formatting my hard drive externally on another computer, but the problem is not resolved. I've been around YouTube and Google, but nothing. I tried several manipulations, but nothing worked. Excuse me for my English, I am a French speaker. Thank you for helping me.

[The_Fossette]

@Barnabé

I reviewed your post and I understand that you are facing multiple issues with the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the failure ID you have shared, and it looks like the USB port on the computer is gone bad and needs replacement.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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