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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Unable to complete restart

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10-06-2021 10:24 PM
I have been trying to factory reset my HP stream all day and I just keep getting an error that it wasn’t able to complete. I wish I were surprised but I have had constant issues with this device since I purchased it in 2019. What can I do to reset it besides take a hammer to it?
10-07-2021 07:08 AM
Factory reset is like a hammer! It seldom works.
What you need now is a USB Bootstick (Media Creation Tool)
https://www.microsoft.com/en-us/software-download/windows10
Prepare that stick and boot from that stick and make a clean install.
During setup erase the complete disk.
When ready, look for a Backup & Recovery program ( like Macrium) and use that instead of Cloud Recovery Tools etc.