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veruca_boi
Level 1
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Unable to connect phone via USB-C since BIOS update

‎03-29-2021 08:45 PM

HP Recommended
Product: 1G6V2PA#ABG
Operating System: Microsoft Windows 10 (64-bit)

Ever since I updated my BIOS a few weeks ago using HP Support Assistant, I have been unable to connect my phone to my notebook via USB-C.  Other devices work in normal USB, and my phone charges when connected to my laptop by USB-C, but the computer won't recognise my phone as being connected in terms of being able to access it.  I know that my computer did some sort of restore point when updating BIOS, but I cannot find how to access this in order to restore it.

 

How can I fix this so my phone can connect to my notebook by USB-C?

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3 REPLIES 3
Technicalshamu
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‎03-30-2021 09:59 AM

HP Recommended

download windows driver for ur phone from the phone manufacturer

 

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veruca_boi
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‎03-30-2021 07:05 PM

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I already tried this

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veruca_boi
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‎04-07-2021 09:21 PM

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Anybody else have suggestions?  Such as how to roll back to BIOS update, since HP Support came up with an alert saying it was updated in error?

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