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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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2
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
49,520
17,340
9,833
HP Recommended
Hi,
Try the following.
Open windows Control Panel and in the top right, next to View by: select 'Large Icons'. From the new layout, select Programs and Features.
Click on Turn Windows features on or off in the left hand pane.
When this window has loaded, enter a checkmark against .NET Framework 3.5 (includes .NET 2.0 and 3.0) then click Ok and follow through the procedure to install this.
When this has completed, restart the notebook.
When windows has fully reloaded, download the installer for HP CoolSense on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp67501-68000/sp67743.exe
When the download has completed, open your Downloads folder, right click the CoolSense installer and select 'Run as Administrator' to start the installation.
If this completes Ok, restart the notebook.
Regards,
DP-K
---------------------------------------------------------------------------
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
49,520
17,340
9,833
HP Recommended
Hi,
Try the following.
Open windows Control Panel and in the top right, next to View by: select 'Large Icons'. From the new layout, select Programs and Features.
Click on Turn Windows features on or off in the left hand pane.
When this window has loaded, enter a checkmark against .NET Framework 3.5 (includes .NET 2.0 and 3.0) then click Ok and follow through the procedure to install this.
When this has completed, restart the notebook.
When windows has fully reloaded, download the installer for HP CoolSense on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp67501-68000/sp67743.exe
When the download has completed, open your Downloads folder, right click the CoolSense installer and select 'Run as Administrator' to start the installation.
If this completes Ok, restart the notebook.
Regards,
DP-K
---------------------------------------------------------------------------
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
2
0
0
HP Recommended
49,520
17,340
9,833
HP Recommended
You're welcome 
All the best,
DP-K
---------------------------------------------------------------------------
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
4
0
1
HP Recommended
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