• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-23-2018 08:12 PM - last edited on ‎10-23-2018 08:47 PM by Retired

HP Recommended
Product: Probook 6555b
Operating System: Microsoft Windows 10 (64-bit)

I am unable to register this computer (ProBook 6555b  [edit]) as having a Windows 10 Operating System because no option is provided in the dropdown.   The only options are variations of Windows 7 & Windows X S ( if I remember correctly).  I recently bought this computer and it has been upgraded to  Windows 10.  This means I can't get any upgrades from HP, & right now I am trying to get a new Base SystemsDevice driver as the OS is unable to locate it.

 

 

1 person had the same question
1 REPLY 1

‎10-23-2018 08:41 PM

HP Recommended

@moonmullins

 

Your machine could be 6 or7 years old now. Normally we only register new current machines.

 

>>>> This means I can't get any upgrades from HP, & right now

 

You still can use HPSA (HP Support Assistant) to check and download any avialable upgrades from HP.

 

Normally machines older than August 2013 would get less support from HP and again your machine is 6/7 years old now.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->