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Locked

‎10-21-2022 04:01 PM

HP Recommended
Product: HP Pavilion x360 Laptop- 14m-dw0023dx
Operating System: Microsoft Windows 11

When logging into my computer, it will not recognize my fingerprint and needs me to sign in with my PIN. Then it says my credentials could not be verified (then gives me error message (something went wrong and your PIN isn’t available (status 0xc000015b sub status 0x0).

 

When I go to reset my PIN, it then says something went wrong, to try again or skip this step and set up a pin later. 

 

I’m stuck. Please help. 

Category:
4 people had the same question
1 REPLY 1

‎10-21-2022 06:17 PM

HP Recommended

Hi,



Thank you for visiting the HP Support Community.



In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.



According to the Community's Rules of Participation:



4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.



Regards. Stay safe.

I work on behalf of HP.
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