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‎07-19-2021 05:14 PM - last edited on ‎07-20-2021 11:21 AM by HP Administrator

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

I have the same problem as described in this article: https://h30434.www3.hp.com/t5/Notebook-Audio/Conexant-audio-driver-issue-with-Windows-10-2004-and-20...

 

I am unable to upgrade Windows due to my Conexant audio driver and am still on version 1909. When will this issue be fixed and where can I get an upgrade to the Conexant drivers?

 

This is very frustrating.

Category:
2 REPLIES 2

‎07-19-2021 08:05 PM

HP Recommended

@ITManager 

 

What is your Envy machine ?  Did you know HP has many generations with many models/products called Envy's ?  Please use the following way to find out the model/product of your machine


                 https://support.hp.com/us-en/document/c00033108


For YOUR security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
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‎07-20-2021 06:10 AM

HP Recommended

HP Envy x360 - m6 - aq105dx

 

I don't think that matters as this problem affects all Conexant audio drivers. I am stuck on this version of Windows 10 until HP releases a new driver that is compatible.

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