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‎07-11-2026 12:37 PM - edited ‎07-11-2026 12:42 PM

HP Recommended

I am very worried because I posted the message attached below, and since sending my computer's serial number via private message, no one has replied to me. Could someone tell me if I have been scammed by someone posing as an HP employee who is now ignoring me?

 

Please, this is very important.

 

 

Notebook-Operating-System-and-Recovery/problemas-permanentes-con-ShellExperienceHost-exe/td-p/966386...

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‎07-13-2026 01:53 PM - edited ‎07-13-2026 01:54 PM

HP Recommended

Hello @viajero1, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP PC.
 

Based on the product information, this device is classified as a commercial product. Unfortunately, I do not have the expertise or resources to provide support for this specific product line.
 

To ensure you receive accurate assistance, I recommend contacting your nearest HP Authorized Service Center or HP Commercial Support team, where specialists for commercial devices can further investigate your concern and provide the appropriate guidance.

🔗 HP Service Center Locator
 

They will be best equipped to assist you with any questions regarding your device and any concerns you may have.
 

Thank you for your understanding.

 

Have a great day!

I'm an HP Employee.


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‎07-13-2026 04:32 PM

HP Recommended

You told me on the forum that if I sent you my serial number via private message, I would be informed whether the BIOS was up to date. I sent it several days ago but haven't received any reply via email; at the very least, we expected a response on the forum so that all HP users could see your reply regarding the matter.

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