Unknown drivers

[ERsitom]

Hello, I recently made a fresh install of windows 10.  In the device manager it shows that two drivers are unknown.  In other devices. The first one is Base system device. Location-PCI Slot 2 (PCI-buss 2, device 0, function 0).

The drivers for this device are not installed. (Code 28)

Information-Device PCI\VEN_197B&DEV_2392&SUBSYS_18DF103C&REV_30\4&1031d437&0&00E2 requires further installation.

The second is Unknown device. Location on PCI Express Root Complex. The drivers for this device are not installed. (Code 28).  Information-Device ACPI\HPQ6000\3&b1bfb68&0 requires further installation.

I hope this is enough to find out the problem. Thank you.

[Paul_Tikkanen · Accepted solution]

Hi:

For the first device you need to use the W8.1 driver, because there is no W10 driver for the JMicron card reader.

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

For the second one, you need to do the following...Manually install the XP 64 bit 3D driveguard driver because the W10 driver will not work.

Download and save this driver but do not run it.

https://ftp.hp.com/pub/softpaq/sp58001-58500/sp58201.exe

Download and install this free file utility. The 2nd file at the top of the page is for 64 bit.

https://www.7-zip.org/

After you install 7-zip, right click on the XP 3D driveguard driver file you saved.

Select 7-Zip from the list of items on the menu.

Have 7-Zip Extract to: and let it extract the file into its folder name (sp58201).

After the driver folder is created, go to the device manager, click on the problem accelerometer device needing the driver.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and browse to the driver folder that 7-Zip created.

Make sure the Include subfolders box is checked, and the driver should install.

Then restart the PC.

[ERsitom]

Thank you so much for a quick response. You saved my day. I am going to try it out. If I do not install these drivers can the computer be at risk? 

[Paul_Tikkanen]

You're very welcome.

If you don't install the JMicron SD card reader driver and you want to read a SD card from a camera, you will not be able to unless the driver is installed.

The 6000 device is the accelerometer. 

What it does is park the hard drive heads in case of a bump or dropping the notebook from a short height.

The only way to test it out is to bump or drop your notebook, and I don't recommend doing that.  😊

Without the driver installed, of course it will not work.

If you have a solid state drive, the device is not applicable and you don't have to install the driver.

[ERsitom]

Okay thank you for the information. It worked brilliantly 😄 

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.