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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello,
Can you provide us with the correct Failure ID, because with the one you provided, we cannot confirm with you whether or not the hard drive needs to be replaced to solve this problem.
The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.
The following documents are available for reference:
HP PCs - Backing Up Your Files (Windows 7)
The procedure for replacing the hard disk drive can be found in the HP manual below on pages 69 and 70.
Maintenance and Service Guide
The procedure for replacing the hard disk drive can be found in the HP manual below on pages 69 and 70.
Maintenance and Service Guide
In case of need, do not hesitate to contact us.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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Thanks for your return,
The failure ID "6ANG7H-882A1M-MFPWLK-60WQ03" confirms a hardware problem with the hard drive.
Solution: Replace the hard drive.
Then please follow the instructions in my first message to replace the hard drive.
In case of need, do not hesitate to contact us.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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