Unresponsive HP Spectre X2 detachable

[CorsaTurboC]

Yesterday I removed every app that wasn't from Microsoft, HP, or Intel.  It appeared to respond well, waking up with one touch of the power button.  The unit was left in the closed position (keyboard over display) last night.

Today I had difficulty starting.  I ran  file check.  The file system was OK.  I ran dism and re-booted.  I then used the windows soft power button to power down.  It resulted in the same requirement to perform multiple power button pushes to restore.  I am trying a few experiments before I start with a clean Win 10 load.

Started to experiment with an attached wireless mouse. 

-One touch of the mouse wheel wakes up the system when the system is allowed to sleep on it's own (time out).

-One touch of the mouse allows the system to wake up when you use the windows power button and select sleep.

-With the mouse transmitter attached to the system and you use the windows power button to power down, it still takes many pushes of the power button to awaken the system.   

I started experimenting with the button and lid settings.

-If I set the lid switch to do nothing or to sleep it works as programmed.  

-No matter what I set the sleep or power button to, nothing happens when I push the power button repeatedly.

[Chimney_83]

Greetings @CorsaTurboC, I am the @Chimney_83. It looks like you were interacting with @A4Apollo, but he is out of the office today so I'll take over from here.

Thanks for the reply and trying a lot of troubleshooting steps suggested. 

Kudos to you for trying to troubleshoot the issue as suggested. 

Sometimes the sleep issue is resolved by reinstalling the display driver. 

I do see @A4Apollo had suggested this step in one of the earlier post, but I am not sure if you have tried it. 

If you have not tried reinstalling the display driver, please do try it. 

Also, if possible run the power troubleshooter from the settings and check if it detects and resolves the power issues on your computer. 

Refer to this Microsoft forums post for more information and suggestions. 

Keep me posted. 

[CorsaTurboC]

I can try that tonight, @Chimney_83.  I did notice that the driver Windows 10 installed is a later version of the driver HP has as the latest.  I will try uninstalling instead of installing over the newer one tonight.

[Chimney_83]

Thanks for the reply, please try the suggested procedure and let me know how it goes. 

[CorsaTurboC]

Did a Windows 10 re-load.  kept data.  Powered off.  unresponsive when I tried to power off.  Hours later, one touch powers right up.  

[A4Apollo]

@CorsaTurboC, Thanks for your quick response and time.

I appriciate your efforts for trying out the steps.

As you mentioned you performed a factory reset on your PC and now your PC wakes from the sleep without any issues.

But you have issues shutting down your PC.

I would suggest you try performing a complete system recovery using the recovery discs.

If you don't have a set of recovery discs. Please contact HP support and get the service options.

Link to contact HP.

Let me know how it goes!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CorsaTurboC]

I had only partial success as I had success in closing the lid and opening it within a few minutes.  Leaving the system on for the bulk of the day resulted in a system that was not able to power on. The problem is that if I use the window "power down" pick, it is virtually impossible to power on. 

If there is an HP Spectre detachable specific file you can point me to, I can put it on an SD card and have at it.  I still think that the problem is how the system/software is responding to the physical power button.

[CorsaTurboC]

I am almost finished the full restore and will see if this takes care of the problem.  

[A4Apollo]

@CorsaTurboC, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned you are performing a full system recovery on your PC.

If the issue still persists after the system recovery. Try performing a recovery using the recovery discs.

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CorsaTurboC]

Unfortunately, no.  the power button still requires multiple presses to power on and it is not working when I attempt to use it to put the comp to sleep...