Unresponsive HP Spectre X2 detachable

[CorsaTurboC]

Hi all. 

I have a "difficult to wake up" but now "sleeping with the fishes" Spectre. 

Some background...  I had erratic response from the power button for a few months.  Sometimes holding the power button for 30 seconds or so would do the trick.  Sometimes repeated one second power button presses would work after lots of attempts.  

Now nothing works.  I tried the "mute key".  I tried the WIN+B key.  Nothing.  By looking at my windows account history it appears that the system is awaiting a re-start for a Win 10 update.  HELP!

[A4Apollo]

Hey there! @CorsaTurboC, Thanks for stopping by the HP Support Forums!

I understand you have issues waking your computer from sleep mode.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned you have issues waking your computer from sleep.

Try updating the BIOS and chipset drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

Try few steps recommended below.

1. Click starts > settings > system

2. Left side menu click > Power and Sleep.

3. Scroll down click > Additional Power Settings.

4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Make these changes [battery and plugged in]:

When I press the power button ~ Hibernate.

When I Press the sleep button ~ Turn Off the Display.

When I close the Lid ~ Sleep.

Now return to 3 above > Additional Power Settings and continue:

5. Look for 'Plan shown on the battery meter' and a highlighted circle. Yours could be 'Automatic balances or balances[recommended]. If your computer is highlighted [example DELL] use that option.

6. Adjacent your choice click 'Change Plan Setting'

7 On next screen click 'Change advanced power settings'

8. A new menu appears. Move down and click > Power Button & Lid

9. Go down the menu and make these changes [battery and plugged in];

Lid close .... change to 'Sleep' for both options.

Power Button ... change to 'Hibernate' for both options

Sleep Button ... change to 'Turn Off the display'.
 

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Have a beautiful weekend ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CorsaTurboC]

Thanks, HP for waking my machine up.  AMT, maybe?  Anyways...  As posted, I changed any "sleep" actions on this machine to "hibernate" or "never".  

I will see how this goes and let you know.

[CorsaTurboC]

I simulated a work trip this morning and took the Spectre to a public building with Wifi.  It was a brick.  Came back and came up instantly!  I closed the lid and went to another room.  Brick.  Bood to have a spare comp.   The Spectre is too unreliable to take on the road.  

Any other suggestions (if it comes up again)?  BIOS?  Drivers?? Vudu doctor?

[A4Apollo]

@CorsaTurboC, Thanks for your quick response and time.

I appriciate your efforts for trying out the steps.

Try the steps recommended below.

Right-click on the Start Menu button, and choose Command Prompt (Admin)
Enter the following line, and press Enter:
powercfg /h off
Restart your computer

Uninstall your display driver then restart 
Boot to the Windows 10 desktop 
Press Windows key + X 
Click Device Manager 
Expand Display adapters 
Right click the current display adapter 
Click Uninstall 
Exit Device Manager 
Restart 

Next Boot to the Windows 10 desktop 
Press Windows key + X 
Click Device Manager 
Expand Batteries 
Right-click Microsoft ACPI-Compliant System. 
Choose Update Driver Software. 
Make sure you are connected to the Internet, the check for updates. 

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CorsaTurboC]

Still experimenting with power settings.  set the system to "long boot" so I can see if I can watch the boot process.

[CorsaTurboC]

Just saw your last suggestions.  I will try them now and report aafterwards.

[CorsaTurboC]

Hi.

Latest results...

-powercfg gets an error:

0x65b unexpected error.

I can run other powercfg commands and some require administrative privelages but I don't get the errors.

Checked for an updated ACPI compliant battery driver and I have the latest.

rebooting...

[CorsaTurboC]

No change.  Requires multiple pushes of the power button.

I also did not see a slow boot or was able to perform any keyboard acton (like F6 or WIN-B) during the boot process.  It always performs a fast boot.  It's like the keyboard was not attached.

[A4Apollo]

@CorsaTurboC, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC.

If the issue still persists after trying out the steps. Try performing a complete system recovery on your PC and check if it helps.

Refer this article to know more information about performing a system recovery.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!