Unresponsive HP Spectre X2 detachable

[CorsaTurboC]

Hi.  I noticed that the power head on my Spectre looks similar to the ElitePad g2  I came across this:

Hi Vaso,

Yes, I know. This is no fix 😉

Im sure: When you uninstall the WWAN Modul (do not make a restart) the sleep button works again!! 😉 Please try it.

I have this problem on all our Tablets.

The problem is the Intel driver from the HP site. 

Please give us a feedback. I will do some test from my site also afterwards.

regards

Peter

The sleep button dysfunction was caused by a WWAN module.  Is there a similar module on the Sceptre? 

[A4Apollo]

@CorsaTurboC, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

I checked few records and found a service advisory related to the issue you mentioned.

To resolve this issue, perform the following the steps:

Uninstall the Intel graphics driver, v22.20.16.4771 driver manually.
Download and install the following SoftPaq to update the Intel graphics driver to v21.20.16.4639.

Link to update the graphics driver.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CorsaTurboC]

I finally had success in restoring control of my power button.  I performed several steps and I am not certain which one did the trick.  

I created a restore USB thumbdrive but waited a while to see if it was completed.  When I checked, I realized that the Spectre was powered off and not responding to power button after hundreds of attempts.

I opened up the unit following the instructions found in one of your replies and disconnected the battery.  I then re-connected it.

I was able to get into BIOS.  I re-set any security related or administrator functions I could.  I set the boot function wait time to 10 seconds to see if I could use pre-boot key sequences.

I re-booted and ran a recovery as I was able to select f10 while powering up.

All good!  I can power on and off from the switch and power up with one push of the power button. 

[Jeet_singh · Accepted solution]

Hi @CorsaTurboC,

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

I would suggest here is to keep the computer under observation and check how it performs.

If you come across any issues, please don't hesitate to reach out to us.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[ChasingLibra]

Oh my gosh, I am having this but I'm clearly not as clued up as you in terms of IT as I'm so lost!  I'm just going to print out all of your comms and and see if I can try following what you guys did step by step...thanks for documenting this 🙂