Unsolved problem

[Sarah_B-18]

Since I purchased my laptop via Amazon, there have been blue screen errors, the keypad did not work all the time and the screen froze sometimes. I am in the Caribbean and my laptop is still in the warranty stage. Agents have made attempts to tackle the problem but it has not been solved. I was told that the laptop needs to go to an HP branch in the United States which I can do. My case was opened and 8 days after, it was closed without the problem being solved. Instead, the problems have intensified. I depend on the laptop for my work but it shuts down and restarts often each day. What do I do at this point to have the situation addressed? Who do I have to contact to go through the process of solving the problem?

[Raj_05 · Accepted solution]

Hi @Sarah_B-18,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[Sarah_B-18]

Thanks a lot. I am going to proceed with your advice.

Many thanks,

Sarah