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    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Update error: Please insert the external storage media and press OK

HP Recommended

I was prompted to update and restart my computer. For a long time, it was stuck on 0 then it went to 23% and next thing I noted was this screen. I have looked up for a guide, got to startup setting and hit F11 then Troubleshoot ->

Reset this PC -> Keep my files = There was a problem resetting your PC. No changes were made -> Cancel -> Troubleshoot -> Advanced options -> System restore = No retore points have been created..

And so on, I have tried all of the options and did not manage to fix my computer.

Don't know what to do.

 

 

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Message 2 of 2
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HP Recommended

Hello @kaim83 

 

If your computer fails to start now and the F11 recovery options did not help (as described), you will need to reinstall Windows 10 from scratch. Follow the instructions in the attached PDF file (below) to create your own Windows installation media and to reinstall Windows.

 

 

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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