Updating Bios

[JeffM03]

I'm trying to update my BIOS to the sp14192.exe and I download it, open and extract it and then nothing happens.  No dialog boxes, nothing.  I have core isolation turned off but I'm not sure why it's not installing.  Any help would be appreciated.

[ub6424]

Hello @JeffM03 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <bios> update ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report back

[JeffM03]

OS Name - Microsoft Windows 11 Pro

Version - 10.0.22621 Build 22621

System Model - HP Spectre x360 Convertible 15t-eb000

System SKU - 7MQ43AV

Processor -  Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date - AMI F.14, 4/6/2022

[ub6424]

Hello @JeffM03

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.15 Rev.A

20.9 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) If it fails ...

(6) Use current or another Windows 10/11 computer to create BIOS <USB flash drive>

HP Notebook System BIOS Update (Intel Processors)

F.15 Rev.A

20.9 MB

Aug 15, 2022

Download

(7) HP Consumer Desktop PCs - Updating the BIOS (Windows)

See section <Updating the BIOS manually from a USB Flash drive (outside of Windows)>

(8) Please report back

Kind regards

[JeffM03]

I've already tried installing the update multiple times.  I download it, run, it extracts to my HD, the dialog box closes and then...nothing.  Nothing happens and the update doesn't seem to work.  I'm at a loss to why it won't work.

[ub6424]

Hello @JeffM03 

Do you have valid HP warranty ?

Check HP warranty status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

[JeffM03]

No. Warranty expired on 7/30/21.

[ub6424 · Accepted solution]

Hello @JeffM03 

(1) Start Windows

(2) Download and install

HP PC Hardware Diagnostics UEFI

7.9.1.0 Rev.A

53.6 MB

Dec 9, 2020

Download

(3) Continue to update BIOS (outside of Windows)

--->>> see post (6) (7)

(4) Please report back

[JeffM03]

OK, finally the BIOS has updated.  Thank you for your help.

[ub6424]

---

@JeffM03 wrote:

OK, finally the BIOS has updated.  Thank you for your help.

---

Hello @JeffM03 

The pleasure is mine !

Overall, things are looking good. Keep an eye on the notebook and report back if you are satisfied with the solution or not.

Kind regards