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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Upgraded windows 7 to 10, Now need factory reset

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07-30-2020 11:51 PM
Hi, I have HP Pavilion dv6t-6000 CTO Quad Edition Entertainment Notebook PC which came with windows 7 loaded with it. Few months ago, i upgraded to windows 10. Having issues with that now want factory reset from windows 10 (upgraded) to windows 7. How can we do that as Hp recovery manager is not there.
But yes i can still see 3 more drivers ( system, Recovery and HP tools)
Solved! Go to Solution.
Accepted Solutions
08-02-2020 02:58 PM - edited 08-08-2020 02:00 PM
@tipurmadan If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.Or you may also attempt to download the same using the steps on this link: click here
For details on how to perform a successful reset: click here
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
08-02-2020 02:58 PM - edited 08-08-2020 02:00 PM
@tipurmadan If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.Or you may also attempt to download the same using the steps on this link: click here
For details on how to perform a successful reset: click here
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
08-02-2020 08:32 PM
Thank you so much for the solution. Before trying it I have some question.
As I told it came with windows 7 home premium and I upgraded to windows 10, if I prepare recovery USB, then if I do reset to factory settings, will it go back to windows 7 as original condition as it came when it was delivered? Or first I need to install windows 7 and then do the recovery ?
08-03-2020 08:43 AM
@tipurmadan the recovery USB should take you back to Windows 7, if that doesn't work for any reason, please download a new copy from cloud or order one using the other link I sent,
Let me know if you need anything else.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
08-07-2020 06:10 AM
Hi As per the comments:
"Currently, the tool supports consumer PCs manufactured in 2016 and later. Earlier computers are being added on an ongoing basis. If you purchased your computer before 2016, go to HP Customer Support - Software and Driver Downloads for other available recovery options.