• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎05-18-2026 01:16 PM - edited ‎05-18-2026 01:19 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (952D1AV)
Operating System: Microsoft Windows 11

The HP recovery tool completed but now I have no Windows 11 installed. How can I get the windows 11 image for the HP laptop. I haven't found any information on the support website.

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2026 10:22 AM

HP Recommended

I don"t have another Windows 64 machine to use the tool. I was hoping that HP could ship me the image on a USB drive.  Thank you for your time. I will try to borrow another computer to use.

View solution in original post

Reply
Was this reply helpful? Yes No
2 REPLIES 2

‎05-18-2026 11:15 PM

HP Recommended

You have to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...you will need a 32 GB USB flash drive to create the recovery media.

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-19-2026 10:22 AM

HP Recommended

I don"t have another Windows 64 machine to use the tool. I was hoping that HP could ship me the image on a USB drive.  Thank you for your time. I will try to borrow another computer to use.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.