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Validity Fingerprint Sensor and windows 10: Not working

HP Elitebook 8740w
Microsoft Windows 10 (64-bit)

Dear All,

 

I am coming to you today as I already tried many (maybe all) of the suggested solutions posted on this forum.

Unfortunately, I never managed to get a proper, working install.

 

After updating to windows 10 (Auto update from windows - Online) the Validity Fingerprint Sensor (VFS451) just stopped working.

 

When trying to uninstall VFS driver using device manager, the biometric will dissapear from the device list. After restarting, the biometric will show the Validity sensor as if nothing happened, same driver version (2.3.0.0) and same driver details???. Tried updating, manually uninstalling, third party drivers (Lenovo) etc... without success.

 

I never got to the point where Windows Hello would show up and let me configure the sensor.

Hope someone has a solution, at least to uninstall the driver as it seems to be the main problem.

 

Many thanks in advance for your time and advice.

 

Olivier

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Olivier

 

Please uninstall the Lenovo driver

 

Install and Test the Version 4.5.133.0 

 

ftp://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

 

 

or Test the driver

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71833.exe

 

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olko01 Top Student
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thanks go2 for your quick reply,

 

I tried both drivers, each time uninstalling previuous components from device manager and programs and features/remove program.

 

After updating (in both cases i.e. sp66915 and sp71833), the driver file details remained unchanged, as well as the version of the driver (2.3.0.0).

 

The synaptic WBF Fingerprint reader is installed (with version 4.5.307.0) and device manager says the device (VFS451) is working properly.

 

I then tried to update from device manager/update driver without success as the system recognize the installed driver as up to date, even when manually selecting the file.

 

the most interesting part is when I try to uninstall the driver from device manager, the biometric device disapear. I restart the computer and a few minutes later, everything return to normal as if the device had been installed again. Biometric appear back in the device manager list and the VFS is visible and working "properly" with a driver version 2.3.0.0. Magic...

 

Don't know if this helps.

 

Any other idea is welcome, thank you all for your time and skills :-)

 

 

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olko01

 

when I read that, I think that will not be installed correctly when you install the INF file.

testing
open the Device Manager
Uninstall the Fingerprint Driver

Install the new driver

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amols008 Top Student
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Hello @olko01! I had same problem for my dv6 laptop. I did whatever is currently available on online forums to make fingerprint reader work again but all was in vain. Finally had to do CLEAN windows 10 install and after that  my very old VFS301 sensor started working like charm with driver from windows updateprovided by microsoft. I do not ask you to see if this is feasible right away, but if other suggestions fail then you might want to give it a try.

 

But ensure you have full sytem backup before you do so.

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olko01 Top Student
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Thank you amols08,

 

Did a clean install with (windows managed, not from disc or USB) and got the same result.

I am unable to uninstall or update the driver as windows says it is up to date.

I do not know if a new driver has been installed during clean install.

 

I tried then to unistall, restart, re-install without success.

 

I still cannot see Hello in sign in options and no thing when using the Fingerprint Scanner.

 

Thank's again for your help.

 

Olivier

 

 

 

 

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Olivier

 

use the microsoft update catalog

 

download v. 4.5

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Hello Go2,

 

thanks again for your support.

 

I did follow your advice going to the Microsoft Update Catalog.

 

I found the Validity Sensors for VFS451/windows 10 and downloaded it.

 

The downloaded file is a .cab so I ran a CMD prompt as admin and tried the following syntax:

 

DISM.exe /Online /add-package /packagepath:E:\driverupdate\IA64_AMD64_X86-all-200000601_40fd10f76e19e2f6715ed8c55e103fc38f3e8f28.cab

 

The pathe to the file being:

E:\driverupdate\IA64_AMD64_X86-all-200000601_40fd10f76e19e2f6715ed8c55e103fc38f3e8f28.cab

 

Each time I run the command, I have the same error message:

 

C:\WINDOWS\system32>DISM.exe /Online /add-package /packagepath:E:\driverupdate\IA64_AMD64_X86-all-200000601_40fd10f76e19e2f6715ed8c55e103fc38f3e8f28.cab

Deployment Image Servicing and Management tool
Version: 10.0.10240.16384

Image Version: 10.0.10240.16384

An error occurred trying to open - E:\driverupdate\IA64_AMD64_X86-all-200000601_40fd10f76e19e2f6715ed8c55e103fc38f3e8f28.cab Error: 0x80070002

Error: 2

The system cannot find the file specified.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

 

It seems the command is correct and the path to the file has been copied and paste from windows explorer??? I am lost... Any suggestions?

 

Many thanks in advance,

 

Olivier

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Olivier

 

i see did not work

 

Check your windows 10 Features for the Framework installation

 

Update the Frameworks

 

Install the HP ProtectTools Security Manager

ftp://ftp.hp.com/pub/softpaq/sp63501-64000/sp63727.exe 

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olko01 Top Student
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million thanks Go2, u rock!!!!

works like a charm now...

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