Very poor performance

[Dylanman]

Hi,  Since new my laptop has been constantly slow in working, sometimes taking about an hour to boot up, and taking 17 hours to configure after an update.  Sometimes wil not shut down and constantly freezes in use and many times programs will not respond. I have tried the hp performance tune up and other suggestions which do not make any difference or they also do not respond . Any checks seem to say that all is well but they obviously cannot be for this laptop to be so bad. I bought this laptop to update from my old laptop which i thought was very slow , but it is still rapid compared to this.  Can anyone give any help on this matter before this laptop gets thrown through the window. 

[asmita6658]

@Dylanman

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the system performance.

Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - May I have the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

While you respond to that, let's try updating the computer -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

You may also refer to this document - Improving PC Performance (Windows 10)

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂