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‎10-07-2022 08:48 AM - last edited on ‎10-08-2022 03:33 PM by Retired

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (457S2AV)
Operating System: Microsoft Windows 11

Windows key does not work all of a sudden. after having the updates pending, it started working for almost few hours then later it stopped.

There are no updates pending ,what to do. its so difficult to raise a request on HP.

someone kindly help me out .

Failure id : 0LJFX0-000B8Q-MFPX1F-G1NK13

product id 4N0W7PA#ACJ

Category:
2 REPLIES 2

‎10-07-2022 12:46 PM

HP Recommended

@ChonuLewis 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

Please use Cloud Recovery after having new drive

 

                https://support.hp.com/us-en/document/c06162205

 

Regards

 

 

 

BH
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‎10-07-2022 04:37 PM

HP Recommended

yes its under warranty. hardly 10 days old. have already raised issue for Wifi disconnection, will raise a new one too.

thanks.

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