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‎07-07-2020 02:06 AM

HP Recommended
Product: Example: Pavilion 65X
Operating System: Microsoft Windows 10 (32-bit)

 

2 years back i had reset my password by recovery.and  Everytime when im trying to open my laptop, I get two options.

1 Windows Rollback

2 Windows

 And i go with windows everytime. But accidentally i have clicked windows rollback. From that moment my laptop screen keeps on and off (only light is coming and going) only.

How to fix This. Someone help me. 

1 REPLY 1

‎07-07-2020 09:22 AM

HP Recommended

@Bornwesome 

Was this PC updated to Win10 from a prior OS?  If so, the rollback information was corrupted in the process and NOW, the rollback function is never going to finish.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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