Warranty dispute no resolution yet

[ReNeePattersoN]

Hello, I submitted a warranty dispute a week ago due to HP stating out of warranty. However receipt shows I purchased laptop after the warranty expired. I submitted the dispute including the receipt and it said follow up would be 1 day. Can someone advise how to reach HP, or what I can do. I purchased it 8/26/2019, so the 1 year is quickly approaching. 

Thanks in advance!!!

[Riddle_Decipher · Accepted solution]

@ReNeePattersoN I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[ReNeePattersoN]

I have responded to the private message

[ReNeePattersoN]

I provided the information in the personal email 7 days ago. i have not gotten a confirmation or follow up email to know whether it has been received and when I can expect resolution. I purchased this on 8/26/19 which was after the warranty supposedly expired on 7/3/2020. I want some resolution as this has been on-going with little to no response. I have provided copies of my receipts.