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‎08-05-2020 09:32 AM

HP Recommended
Product: Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

Have spent numerous times with an HP agent with a non-functioning email address. 

So could not email him copy of WalMart receipt to validate warranty.

Anyone know how to solve this issue.

Any other HP agent willing to give it a try?

Seems like such a simple yet impossible hurdle after four weeks and 30 hours of attempts at a solution.

HELP?  

2 REPLIES 2

‎08-05-2020 05:29 PM

HP Recommended

@CP-gr_een1

 

Welcome to the HP Support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎08-12-2020 11:34 AM

HP Recommended

Have waited over 6 days and no response from HP specialist regarding "warranty dispute".

HELP please.

 

Thanks

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