Warranty on product is different that billing date, did i bought a used laptop?

[Jai_lunawat]

My product shows a warranty from March 2019 to May 2020, but I bought my laptop in June 2019.

I had to check all this bc I find my pc working too slow, also it isn't able to update drivers.

How to know it's not a used laptop

Please help it's been 3 days I've bought it n I'm worried.

Product Number - 5PC90PA

[Paul_Tikkanen]

Hi:

No need to worry that you have a used laptop.

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

So the longer it sits in a retailers warehouse, the more time is gone from the warranty.

The first thing to do is to try and submit a warranty dispute online to get the warranty start and end dates corrected.

https://support.hp.com/us-en/document/c05084516

If for some reason, the online method doesn't work, contact HP technical support and speak with a customer services rep to have the warranty start and end dates corrected.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html