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HP Recommended
HP Elite Book 840
Microsoft Windows 8.1 (32-bit)

Water was splashed on the keyboard.  Laptop was turned upside down about 6 hours later and allowed to dry for 64 hours.  At that time I plugged it in and turned it on.  It passed the memory check and quick check.  When I try to put in my password, only one character appears.  When I try to put it my password, the laptop goes straight to airplane mode.  I turn off airplane mode and turn on wifi.  I try again and it does the same thing.  Also, the battery appears to not be charging.

1 REPLY 1
HP Recommended

@Cinlady 

Here are some tips on dealing with liquid damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...

However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center



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