Wdf_violation

[Duck8]

I tried every possible way to solve this, (I’m not a technician) I tried  uninstalling the latest update on the recovery mode, but it needs a password, which I don’t know the password. So I went into safe mode and tried deleting  some of the updates myself, but some won’t give you the option to uninstall. Now I’m stuck on the BSOD.

somebody help please 

[Duck8]

Also the failure is amdsfhkmdf.sys 

[Nirvana_95]

Hi @Duck8 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing BIOS error issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you, please use the link below and let me know the outcome of it: https://support.hp.com/in-en/document/ish_4472087-3641497-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Duck8]

this happened on Thursday afternoon. I was installing a update because my mouse was not working properly, and when I restarted the comp turned to a loop.

I have tried the command prompt, but it needs a account password. I tried ever password I can recall, but non of them works.

[Nirvana_95]

Thanks for your response.

May I know if you have recently performed any Windows 11 updates?

Let me know.

[Duck8]

yeah I did try to install a update because the computer wasn’t recognizing my mouse, but now it’s on a loop.

[Nirvana_95]

In that case, I would suggest you perform a cloud recovery on your system and check if the issue persists. You may follow the steps shared in the link here: https://support.hp.com/us-en/document/ish_4511095-4511141-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Duck8]

I have solve the problem thank you very much 

[Nirvana_95]

That's great.

I am happy to hear that. If you need any assistance in the future, you may contact us.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.