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‎01-25-2019 06:28 AM - edited ‎01-25-2019 06:43 AM

HP Recommended
Product: hp envy 15 g6u41uar#aba
Operating System: Microsoft Windows 10 (64-bit)

I bought my HP and came with win 8 I did all the updates and now it's running Win 10 I'm doing the hp media recovery for the first time.

I want to know if the media recovery will install windows 8 or windows 10

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2019 07:19 AM

HP Recommended

Hi:

 

The recovery media will restore W8.

 

After W8 installs, if you want to go back to W10, you can click on the blue Update Now button at the link below and reinstall W10.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

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1 REPLY 1

‎01-25-2019 07:19 AM

HP Recommended

Hi:

 

The recovery media will restore W8.

 

After W8 installs, if you want to go back to W10, you can click on the blue Update Now button at the link below and reinstall W10.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

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